Monday, April 8, 2013

19B: It is a matter of "change"

On any of the MTC bus you travel in Chennai , change is evident. By change I do not mean the change that Obama meant, it is the change for the currency or the exact bus fare. Conductors are always on the lookout for change, one can evidently see that they are well trained to first look for exact fare from the passenger and only if he/she does not have it they give it.

Fair enough. One can see boards inside the bus and maybe in major bus stands also asking and announcing passengers to tender exact fare. Though reasonable it is not practical. One usually sees that both the conductor and passenger understands the nuances and share the change :)

However sometimes things go out of control, there are the usual response , medium response and big response from conductor.

The usual response is when the conductor says you have to bring change and if  everyone shows me a 100 rupee note how can I give change to everyone and reluctantly gives it or asks for other denominations to match it.

Medium response is when he shouts on top of his voice same as above and is adamant in getting the change or gives the ticket to the person at last after he gets some change. Once it was ridiculous that one of the conductors asked an American lady for change and said "Daily you come by this bus you have to bring change" in a rude voice, the same dialogue which he repeats to all fellow passengers. One for a fact I hardly saw the lady before and it is not easy to spot a white lady in a MTC bus and secondly it was bad advertisement for the country to treat a foreigner like that. I am sure she never would board an MTC bus again.


Big response is when he asks one to get down and stop the bus.

If things go bad one can complain at mtc_edp@dataone.in

However on the flip side of the coin one has to see that it is reasonable for the passenger to carry sufficient or decent change. The conductor usually does not demand all change from you but if you have alternatives he should be happy, except in cases where he is already in a bad mood. One tip would be that if you already know the fare provide some change already, like if ticket is say 45 rupees, you can provide a 100 rupee note with 5 rupee. Mostly the conductor is happy to see the 5 rupee.

In case one needs bigger change for say 500, it is better to let the conductor settle down after issuing tickets or while one is getting down to get a change rather than asking for change when conductor is busy issuing tickets.

A little bit of understanding always helps in a smooth ride and a fresh start to the day.
Well on retrospect, it is true for any relationship too.

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